This new position will enhance operational resiliency and risk management processes across the business and strengthen the central COO structure at Shawbrook. Data governance and financial crime will be at the core of the role.
Jo will oversee the Ops Resilience team and also quality control and risk inside the Savings, Consumer & Property operations’ and Collections & Recoveries divisions.
Jo Edwards said: “I am thrilled to have joined Shawbrook in an exciting new role heading up a strategically important department for the Bank.
“I bring a wealth of experience to the position having operated within a broad range of roles across financial services, including within customer experience, operations, sales and marketing, in mainly specialist banks.
“As we move into a new phase of delivering our Operational Resilience programme, we will create a ‘business partner’ style model to support the Bank’s divisions.
“Shawbrook has high ambitions of becoming the leading specialist lending and savings bank for SMEs, micro-businesses and consumers in the UK. It’s certainly an exciting time to be joining and I am looking forward to playing my part in the Bank’s future success.”
“Culturally, Shawbrook is a great fit for me – I am very much a ‘customer focussed’ type of person and as a business Shawbrook mirrors that.”
Original article featured here…
Shawbrook reached its target to lend £1bn in development finance this month, nearly a year earlier than forecast.