This means ID verification no longer needs to be done in person as borrowers can securely verify their identity, using biometric identity verification AI. Users can also upload all the necessary documents via their smartphones from wherever they are at a time of their choosing.
Not only will this verification and messaging technology speed up the underwriting process and thus enhance the customer experience but it also reduces the need for face to face meetings during the current pandemic. Hope Capital will also use video calls with borrowers alongside this process in order that they can be talked through the loan terms, conditions and the borrower’s exit route.
Jonathan Sealey, CEO at Hope Capital, said: “Nivo’s technology is proving to be a great addition to our customer service as it enables underwriting due diligence checks to be done by the borrower wherever they are, at a time that suits them.
“Within Nivo’s secure messaging, we can automate certain journey flows, drop in timesaving fintech features like biometric ID&V AI or speak to customers directly.
“This flexibility makes the experience much quicker and more straightforward.”
Polly Taylor-Pullen, business development at Nivo, added: “Lenders like Hope Capital need a quicker, more flexible way to serve customers, without compromising security, and we are pleased to be providing them with this solution.
“By using Nivo, Hope Capital is able to offer a much smoother experience for their brokers and customers, strengthening these relationships, while protecting themselves from unnecessary risk.”
Original article featured here…
This news comes after Hope Capital registered a record surge in demand this summer despite the pandemic.