Jenna has a wealth of financial services and operational experience. She has been appointed to an expanded role as part of Masthaven’s ongoing commitment to support is growing customer base, create lending operational practices and a focus on continued improvement.
In this role, Jenna will lead and develop the customer-facing teams at Masthaven and be responsible for capacity planning to support the bank’s growth plans.
Jenna was previously Head of Operations at Wyelands Bank. Prior to that, she spent five years at Shawbrook Bank where she progressed to Head of Operational Support.
This appointment by Masthaven reflects their ongoing expansion, alongside recent new hires to grow its Servicing & Collections team and securing an additional office in Reading.
Jenna Hill, Head of Customer Services and Planning at Masthaven, said: “I’m delighted to be joining the growing Masthaven team. Providing customers with the support they need, and in a personal way, has never been so important, so I’m excited to be part of an engaging and motivated team to help achieve this.
I look forward to working with the team and continuing the great work they have already accomplished.”
Simon Furnell, Chief Operating Officer at Masthaven added: “Masthaven continues to invest in hiring the best senior talent as well as developing and training our current team.
With Jenna’s extensive experience and enthusiasm, she will have an integral role in developing our customer services team and delivering the personalised service that Masthaven prides itself on, especially as the industry continues to navigate uncertain times ahead.”
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