Shawbrook, the specialist UK savings, development finance, and bridging finance bank, has appointed Phill Greave as its first director of shared services. In this new role, Phill will manage roughly 45 staff across a number of divisions such as facilities management, operation training and business effectiveness, payment services and capacity planning.
Phill joined Shawbrook in 2017 as head of outsourced services and complaints and has worked in the industry for over twenty five years in total.
The shared services operation was created by Shawbrook as part of a revamp of their chief operating office structure.
Phill Gleave, director of shared services at Shawbrook Bank, said: “The creation of the shared services department is an important cog in the wider Shawbrook machine.
“It’s a provision of cross-functional services aligned to the Bank’s overall strategy – such as payment services, facilities management and operational training. By bringing them together under one roof, it creates a true sense of purpose and direction as well as encouraging a continuous improvement culture through better management of processes which will only be a positive for Shawbrook.”
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Shawbrook recently made a series of reductions across its commercial and semi-commercial range, which apply to variable rate products on loans over £100k.